Returns Policy

Our Commitment to You

At Skynetera, your satisfaction is our top priority. We understand that returns may sometimes be necessary, and we’re committed to making the process simple, transparent, and hassle-free. If you are not completely satisfied with your purchase, we’re here to help.

How to Initiate a Return

To begin a return, please contact our customer support within 180 days of receiving your order by either:

To expedite your request, please provide the following:

  • Full name on the order
  • Order number
  • A clear description of the issue
  • Photos showing the product condition or defect (if applicable)
  • Your preference: Refund or Replacement

Eligibility Criteria for Returns

We accept returns for eligible items within 180 days of delivery, provided the item meets the following conditions:

  • The item is in its original condition (unworn, unwashed, with tags still attached)
  • The return is accompanied by a proof of purchase (receipt, invoice, or confirmation email)

Eligible Returns

Damaged or Defective Items:
If your item arrives damaged or defective, we will provide a free return label and offer either a full refund or a replacement.

Change of Mind / Non-Defective Returns:
You may return unused, non-sale items that meet the original condition requirements. The customer is responsible for shipping the item to our U.S. return address (see below).

Non-Returnable Items

Items on sale or clearance (unless damaged or defective)
Items customized or personalized incorrectly due to customer-provided errors
Digital or downloadable products (if applicable)

We encourage all customers to review their order carefully before completing a purchase, especially for custom or personalized items.

Return Shipping & Costs

We offer free return shipping for damaged or defective products.
For other eligible returns, customers are responsible for return shipping costs. However, no restocking fee is charged.

Return Shipping Address:
Skynetera Returns
21414 46th Road #2
Bayside, NY 11361
United States

Return Procedure

Once your return request is approved:

  1. Package Your Return: Include a printed copy of your order confirmation or receipt.
  2. Ship the Item: Use your preferred courier or local postal service. Provide us with the tracking number via email.
  3. Processing: Upon receipt and inspection, we will notify you via email about the status of your refund or replacement.

Refunds are typically processed within 2 business days after we receive the returned item.

Refunds

Approved refunds will be issued to your original payment method. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear on your statement.

Need Help?

If you have questions or need support with a return, don’t hesitate to contact us:

Email: Support@Skynetera.com
Phone: (+84) 929-021-234
Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

We’re committed to ensuring your shopping experience with Skynetera is smooth, secure, and enjoyable.

Company Information

Skynetera – Nguyen Tien Hoang LLC
Address: 31, Lane 381, Doi Can Street, Lieu Giai Ward, Ba Dinh District, Hanoi City, 100000 Vietnam
Email: Support@Skynetera.com