FAQ

Shopping Information

1. How do I find a product?
You can use the search bar at the top of the page to find specific products or browse through our categories for inspiration.

2. Can I save products to my wishlist?
Yes, you can save products for later by clicking the “Add to Wishlist” button on any product page.

3. How do I know if a product is in stock?
Product availability is displayed on the product page:

  • If a product is in stock, you will see an “Add to Cart” button.
  • If it’s out of stock, there may be a notification or an option to receive a notification when it’s back in stock.

4. Can I purchase products as a guest?
Yes, you can make purchases as a guest. However, creating an account allows you to:

  • Save your shipping information.
  • Track your orders.
  • Access exclusive offers.

Payment Information

1. What payment methods do you accept?

All transactions on our website are processed through PayPal. Customers can pay using various credit and debit cards accepted by PayPal without needing a PayPal account.

2. Is my payment information secure?
Yes, your payment information is protected. We use SSL encryption to ensure your data is safe.

3. Can I use a coupon code?
Yes, you can apply a coupon code during checkout. Enter the code in the designated field to enjoy your discount.

4. What happens if my payment fails?
If your payment fails:

  • You will be notified immediately.
  • You can try again or choose a different payment method.
  • Ensure your payment information is correct and that there are sufficient funds in your account.

Order Returns

1. What is your return policy?
We offer a 180-day return policy for eligible items. Items can be returned within 60 days of receiving your order.

2. How do I return an item?
To return an item:

  • Follow the instructions in your order confirmation email.
  • Include a copy of your order invoice and ensure the item is in its original condition.

3. Who pays for return shipping?
We are responsible for return shipping costs.

4. Can I exchange an item?
Yes, exchanges are available for a different size or color. Please contact our customer support team for assistance.

Need More Help?

If you have additional questions, don’t hesitate to contact us

Phone: +84 929-021-234
Email: support@skynetera.com
Address: 31, Lane 381, Doi Can Street, Lieu Giai Ward, Ba Dinh district, Hanoi City, 100000 Vietnam
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)