Privacy Policy

Last Updated: January 22, 2025

This Privacy Notice for Nguyen Tien Hoang LLC (“we,” “us,” or “our”) describes how and why we collect, access, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at Skynetera.com or any other site that links to this Privacy Notice.
• Interact with us in other ways, such as during sales, marketing activities, or events.

If you have questions or concerns about this Privacy Notice, we encourage you to read it carefully. It will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

Summary of Key Points

Below is a summary of the key details from our Privacy Notice. For additional information, please refer to the relevant sections of this document.

What Personal Information Do We Process?

When you visit, use, or interact with our Services, we may process personal information based on how you engage with us, the choices you make, and the products or features you use. For more details, please review the section on personal information you disclose to us.

Do We Process Any Sensitive Personal Information?

We do not process sensitive personal information, such as racial or ethnic origins, sexual orientation, or religious beliefs, as defined in certain jurisdictions.

Do We Collect Information from Third Parties?

We do not collect information from third-party sources.

How Do We Process Your Information?

We process your personal information to:

• Provide, improve, and manage our Services.
• Communicate with you.
• Enhance security and prevent fraud.
• Comply with legal requirements.
  We may also process your information for other purposes with your consent. Processing occurs only when there is a valid legal basis to do so.

When and With Whom Do We Share Personal Information?

We may share your personal information in specific scenarios and with selected third parties. For more information, refer to the section about sharing personal information.

What Are Your Rights?

Your rights regarding your personal information depend on your location and the privacy laws that apply. These may include the right to access, correct, or delete your personal data. For more details, review the section about your privacy rights.

How Do You Exercise Your Rights?

The easiest way to exercise your rights is by submitting a data subject access request or contacting us directly. We will address your request in compliance with applicable data protection laws.

Want More Information?

If you would like to learn more about how we handle your personal information, please read the full Privacy Notice.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. Do We Use Cookies and Other Tracking Technologies?
5. How Long Do We Retain Your Information?
6. Do We Collect Information from Minors?
7. What Are Your Privacy Rights?
8. Controls for Do-Not-Track Features
9. Do United States Residents Have Specific Privacy Rights?
10. Do We Make Updates to This Privacy Notice?
11. How Can You Contact Us About This Privacy Notice?
12. How Can You Review, Update, or Delete the Data We Collect from You?

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1. What Information Do We Collect?
   Details about the types of personal information we gather from you, including information you provide directly (e.g., name, email address, payment details) and information collected automatically (e.g., IP address, device information).
2. How Do We Process Your Information?
   An explanation of how we use your information, such as for order fulfillment, customer support, marketing communications, fraud prevention, and compliance with legal obligations.
3. When and With Whom Do We Share Your Personal Information?
   A breakdown of specific situations where your information may be shared, such as with shipping carriers, payment processors, or legal authorities.
4. Do We Use Cookies and Other Tracking Technologies?
   Information about how we use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and analyze user activity.
5. How Long Do We Retain Your Information?
   Details on the duration for which we retain your personal information and the criteria used to determine retention periods.
6. Do We Collect Information from Minors?
   A statement confirming that we do not knowingly collect or process information from individuals under 18 years of age and outlining steps to remove such data if identified.
7. What Are Your Privacy Rights?
   An outline of your rights regarding your personal information, including access, correction, deletion, and data portability. This section also covers how to exercise these rights under applicable privacy laws.
8. Controls for Do-Not-Track Features
   Information on whether our website responds to browser “Do Not Track” signals and how you can adjust your preferences.
9. Do United States Residents Have Specific Privacy Rights?
   A detailed section on privacy rights under U.S. laws, such as the California Consumer Privacy Act (CCPA), and how to exercise those rights if applicable.
10. Do We Make Updates to This Privacy Notice?
    A statement about our commitment to updating this Privacy Notice periodically to reflect changes in our practices or legal requirements.
11. How Can You Contact Us About This Privacy Notice?
    If you have questions or concerns about this Privacy Notice or your personal information, you can contact us via:
    Phone: +84 929-021-234
    Email: support@skynetera.com
    Address: 31, Lane 381, Doi Can Street, Lieu Giai Ward, Ba Dinh district, Hanoi City, 100000 Vietnam
    Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)
12. How Can You Review, Update, or Delete the Data We Collect from You?
    Step-by-step guidance on how to review, update, or request the deletion of your personal information. Contact us through the methods provided above, and we will assist you in accordance with applicable privacy laws.

If you have any additional inquiries or require further assistance, please visit the “Contact Us” page on our website for detailed support options.