Cancel/Change Order

At Skynetera, we understand that mistakes can happen, and we strive to assist with order modifications or cancellations whenever possible.

Timeframe for Cancellations or Modifications

• You can cancel or modify your order within 24 hours of purchase.
• After this 24-hour window, we cannot process cancellations or modifications as your order may already be in the processing or shipping stage.

How to Cancel or Modify an Order

If you need to make changes or cancel your order, contact us as soon as possible via one of the following methods:

• Email: Support@Skynetera.com
• Website: Visit the “Contact Us” page and submit your request.

Important Notes

• Double-Check Your Address:
  Please verify that your shipping address is accurate and complete before completing your order.
  • We cannot be held responsible for issues caused by incorrect or incomplete addresses.
  • If your order is returned due to an incorrect address, additional shipping charges may apply.

Need Further Assistance?

Our customer service team is here to help with any questions or concerns.

Phone: +84 929-021-234
Email: support@skynetera.com
Address: 31, Lane 381, Doi Can Street, Lieu Giai Ward, Ba Dinh district, Hanoi City, 100000 Vietnam
Support Hours: 9:00 AM – 6:30 PM (EST) (Mon – Fri)