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Support channels
Prefer email? Write to the team directly.
| Team | Write to us about | First response | |
|---|---|---|---|
| Customer support | [email protected] | Help with Callston, Logicron projects and Hardware & Robotics products | 1 business day |
| Sales | [email protected] | Projects, partnerships, quotes and invoices | 1 business day |
| Billing | [email protected] | Charges, prepaid balances, invoices, cancellations and refunds | 1 business day |
| Privacy | [email protected] | Access, correction and deletion requests | Acknowledged within 10 business days |
| Legal | [email protected] | Legal notices and intellectual-property matters | 5 business days |
Response times apply during support hours (Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern European Time. Excluding Holidays.). Callston account and service questions can also be raised from callston.com (opens in a new tab), and Logicron project enquiries from logicron.com (opens in a new tab). Billing and legal matters for every brand can be sent to the addresses above.